Terms and Conditions

Terms and Conditions for the Sale of Educational Services to Individuals and Organizations of www.enhancingtraumatreatment.com

Version October 2026

Article 01: Definitions
Article 02: Applicability
Article 03: Offer
Article 04: Agreement
Article 05: Cancellation
Article 06: Termination of the Agreement
Article 07: Price and Price Changes
Article 08: Conformity
Article 09: Payment
Article 10: Late Payment
Article 11: Non-performance of the Agreement
Article 12: Liability of Enhancing Trauma Treatment Institute B.V. for Staff and Contractors
Article 13: Confidentiality
Article 14: Questions and Complaints
Article 15: Copyright and Intellectual Property
Article 16: Amendments

Article 1: Definitions

Education:

Education, training, workshop, course and/or instruction, including both distance learning and in-person education.

Client:

Individuals and organizations that have purchased education from Enhancing Trauma Treatment Institute B.V.

Consumer:

A Client who is a natural person not acting for purposes related to their trade, business or profession, for example a private individual purchasing through the website.

Business Client:

A Client acting in the course of a profession or business, for example a professional purchasing for their own practice, via their employer, or an organization paying on invoice.

Agreement:

An agreement as referred to in Article 2 paragraph 1.

Distance Agreement:

An agreement concluded exclusively through one or more means of distance communication, such as written correspondence or digital communication.

Enhancing Trauma Treatment Institute B.V.:

Enhancing Trauma Treatment Institute B.V., established in Utrecht, registered with the Chamber of Commerce under number 82335826, and owner of www.enhancingtraumatreatment.com and all associated copyrights.

Article 2: Applicability

These Terms and Conditions apply to all agreements concluded with Enhancing Trauma Treatment Institute B.V. The applicability of any general terms and conditions of the Client, by whatever name, is expressly rejected.
Deviations from these Terms and Conditions shall only be binding if and insofar as agreed in writing between the Parties.

Article 3A: Access to Digital Content

Access to digital course materials, online learning environments, and webinar recordings is granted for a period of 90 days from the date of purchase, unless explicitly stated otherwise in writing.
Upon expiration of this period, access shall automatically terminate without any entitlement to compensation or refund.
Access to digital content is personal, non-transferable, and may not be shared with third parties. The Client is responsible for safeguarding login credentials.
Where digital content is made available immediately after purchase, the Client expressly agrees that performance of the agreement begins immediately and acknowledges that the statutory right of withdrawal may lapse once access has been granted.

Article 3B: Offer

Enhancing Trauma Treatment Institute B.V. shall present its offer digitally or in writing.
The offer shall contain a complete and accurate description of the education and/or teaching materials that form part of the education. The offer shall also indicate whether use of such materials is mandatory.
The offer shall at least include the following information:
- the method of delivery or execution of the agreement;
- the starting date of the education;
- the conditions under which the education may be cancelled;
- where applicable: admission requirements;
- the price, including all additional costs and taxes;
- the method of payment;
- the duration of the agreement.
These Terms and Conditions shall be made available to the Client prior to concluding the agreement and form an integral part of the general information provided by Enhancing Trauma Treatment Institute B.V.
Enhancing Trauma Treatment Institute B.V. may require, as a condition for issuing an offer and/or accepting an order, that the Client provides personal data and/or a copy of a valid passport or identity card.
Without prejudice to paragraphs 1–5, in the case of a distance agreement, the offer shall additionally include:
- the identity and postal address of Enhancing Trauma Treatment Institute B.V.;
- the Client’s right to withdraw within fourteen days in accordance with Article 6 paragraphs 2 and 3;
- where additional costs apply for telephone or internet contact: the applicable rates;
- the period for which the offer remains valid.

Article 4: Agreement

The agreement is concluded upon acceptance of the offer by the Client. After conclusion, the Client shall receive confirmation in writing or digitally.
In case of digital registration, Enhancing Trauma Treatment Institute B.V. shall send digital confirmation. Until receipt of confirmation, the Client may cancel the order.
After conclusion of a distance agreement, the information referred to in Article 3 paragraphs 3 and 6 shall be provided in writing or on another durable medium accessible to the Client.

Article 5.1: Cancellation or Modification by Enhancing Trauma Treatment Institute B.V.

Enhancing Trauma Treatment Institute B.V. reserves the right to cancel a training or assignment without stating reasons or to refuse participation. In such cases, the Client is entitled to a full refund of the amount paid.

Article 5.2: Cancellation by the Client

If the agreement concerns education with a fixed start date (online or in person), the following cancellation policy applies. For Consumers, this policy applies after the statutory 14-day withdrawal period referred to in Article 5.3, or immediately if the training starts within these 14 days. For Business Clients, this policy applies from the moment of purchase.

a. Workshops, trainings and courses:

Cancellation 6 weeks or more before the start date: full refund minus a rebooking and cancellation fee of €40.
Cancellation between 6 and 2 weeks before the start date: 50% refund.
Cancellation less than 2 weeks before the start date: no refund. Rebooking remains possible for a rebooking and cancellation fee of €40.
Not showing up for the training means you forfeit your payment and are not eligible for a refund.
Rebooking to another date is always possible, provided the training has not yet started, for a rebooking and cancellation fee of €40. Rebooking to a next edition is only possible as long as the training remains in our current program. If the training is no longer offered, participants may, upon payment of the rebooking and cancellation fee, convert the paid fee into credit for another workshop, training or consultation.

b. Masterclasses and webinars:

Cancellation 6 weeks or more before the start date: full refund minus a rebooking and cancellation fee of €15.
Cancellation between 6 and 2 weeks before the start date: 50% refund.
Cancellation less than 2 weeks before the start date or not showing up: no refund, but the participant will receive the recording.
Masterclasses and webinars take place on a one-off date and cannot be rebooked.

c. General:

A colleague may take your place at any time, free of charge.
Once the course materials have been received, cancellation is no longer possible.
Cancellations and rebookings must be requested by email. Where a rebooking and cancellation fee applies, the Client will receive a payment link.

Article 5.3: Consumers and Business Clients

Consumers: You have a legal 14-day refund period after your purchase, during which you can cancel free of charge, unless the training starts within these 14 days. In that case, our regular cancellation terms apply. After the 14-day period, the cancellation policy in Article 5.2 applies.
Business Clients: The statutory 14-day withdrawal period does not apply to Business Clients, such as professionals purchasing for their practice or via their employer, or organizations paying on invoice. The cancellation policy in Article 5.2 applies from the moment of purchase.

Article 6: Termination of the Agreement

The Client may terminate a fixed-term agreement at any time.
Interim termination does not entitle the Client to a refund, except for teaching materials not yet delivered.
For distance agreements, a Consumer has the right to withdraw within fourteen days without giving reasons, unless the training starts within these 14 days, in which case the regular cancellation terms in Article 5.2 apply. If required information was not provided, this period extends up to a maximum of three months. This right of withdrawal does not apply to Business Clients.
In case of lawful withdrawal, the Client is entitled to a refund within 14 days.
Teaching materials must be returned at the Client’s expense and risk.
Any supplementary payment arrangement is automatically dissolved upon withdrawal.
No right of withdrawal exists once the education has commenced with the Client’s consent before the withdrawal period has expired. Commencement includes granting access to digital materials.

Article 7: Prices and Price Changes

Prices are non-binding unless included in a written agreement. Current prices are listed on www.enhancingtraumatreatment.com.

Price changes within three months of conclusion of the agreement and before commencement shall not affect the agreed price.
If the price increases after three months but before commencement, the Client may terminate the agreement.
Paragraphs 1 and 2 do not apply to statutory price changes.

Article 8: Conformity

The education must conform to the agreement and be delivered professionally using proper facilities.
Teaching materials must conform to the agreement and be suitable for normal use and any specifically agreed purpose.

Article 9: Payment

Fees are invoiced or confirmed via automated payment confirmation. Payment must be made at the time of purchase or via recognized digital payment systems.
If payment in installments is agreed, payment must follow agreed terms.
Payment must be completed before commencement of the education. Full payment may be required no later than 10 days prior to start.
Teaching materials purchased separately must be paid upon delivery.
Refunds are processed within 14 days.

Article 10: Late Payment

In case of late payment, statutory interest and collection costs may be charged without notice of default.
Enhancing Trauma Treatment Institute B.V. may suspend performance and deny participation.
During complaint handling (Article 14), interest and collection costs are suspended.

Article 11: Non-performance

A party may suspend obligations if the other party fails to perform.
Enhancing Trauma Treatment Institute B.V. has a right of retention.
The agreement may be terminated unless the breach is minor.
Force majeure (including illness, strikes, war, disasters, fire, government measures) excludes liability. Parties will seek a suitable solution; otherwise, the agreement may be terminated.

Article 12: Liability

Liability for direct damage (excluding personal injury or property damage) is limited.
Liability for personal injury or property damage is not excluded.
This liability extends to employees and contractors.

Article 13: Confidentiality

Information provided by Clients shall be treated confidentially. Enhancing Trauma Treatment Institute B.V. complies with applicable privacy laws.
Name and address details are used to inform Clients about training. Opt-out requests are respected immediately.

Article 14: Questions and Complaints

Administrative or content-related questions are answered within 10 days.
Complaints must be submitted in a timely and clear manner, within one month of discovery.
Unresolved complaints may be submitted to a court.

Article 15: Copyright and Intellectual Property

Copyright and other intellectual property rights relating to education and materials remain the property of Enhancing Trauma Treatment Institute B.V. and/or its instructors.
Without prior written consent, participants may not reproduce, sell, or share course materials.

Article 16: Amendments

Enhancing Trauma Treatment Institute B.V. reserves the right to amend these Terms and Conditions. New versions take effect immediately upon publication on the website.

Enhancing Trauma Treatment Institute B.V.
Amsterdam, October 2026

Complaints Procedure

Complaints Committee and Procedure

If, as a participant in education organized by Enhancing Trauma Treatment Institute B.V., you have a complaint regarding the education provided, you may indicate this on the evaluation form and discuss it with the instructor or a representative of Enhancing Trauma Treatment Institute B.V. present at the training.

Submission and Handling of a Complaint

A complaint must be submitted by email to the Complaints Committee and addressed to:

Enhancing Trauma Treatment Institute B.V.
Attn.: Secretary of the Complaints Committee
[email protected]

Receipt of the complaint will be confirmed in writing within seven days by the Secretary. During the complaints procedure, the Secretary will serve as your contact person.
Within seven days of receipt, the Complaints Committee shall notify Enhancing Trauma Treatment Institute B.V. and, where applicable, the instructor concerned, in writing (by email) of the complaint and its content.
The Complaints Committee is obliged to observe the principle of hearing both parties. The parties shall be heard orally and/or in writing regarding the matters set out in the complaint. At the discretion of the Complaints Committee and/or at the request of the parties, the parties may be heard jointly or separately.
The Complaints Committee is bound by confidentiality and shall safeguard the privacy of those involved.
The Complaints Committee may seek advice from independent experts. Such experts shall also be bound by confidentiality.
During the handling of the complaint, the parties may be assisted, at their own expense, by one or more persons designated by them. The Complaints Committee shall decide, with reasons stated, whether such person(s) may attend hearings.
Following its investigation, and in consultation with the parties, the Complaints Committee shall determine whether the complaint will proceed to mediation and/or formal assessment.
The Complaints Committee may decide not to proceed with a complaint if it is withdrawn, if it has been satisfactorily resolved through mediation with the consent of both parties, or if the complainant discontinues participation in the procedure. In such cases, the complaint shall be considered not to have been submitted.
In the event of a formal assessment, the Complaints Committee shall notify the parties in writing, including a reasoned decision, as soon as possible and no later than thirty days after submission of the complaint. If this deadline cannot be met, the parties shall be informed in writing, stating the reasons and indicating the new expected timeframe.
Decisions of the Complaints Committee are binding on Enhancing Trauma Treatment Institute B.V.
Any consequences arising from the decision of the Complaints Committee shall be implemented within six weeks.
This complaints procedure does not affect the right to submit the dispute to a civil court or other competent authority.
The complaint shall be taken into consideration within four weeks and resolved as soon as reasonably possible.
Complaints and their handling shall be recorded and retained for a period of two years.

This Complaints Procedure entered into force on February 11, 2026.

If this complaints procedure does not provide a satisfactory resolution, you may contact two independent experts outside Enhancing Trauma Treatment Institute B.V.:
Dr. Iva Bicanic and Dr. Carlijn de Roos.

We take your complaint seriously and regard it as valuable feedback that helps us improve our services. At least twice per year, all complaints are reviewed and evaluated in order to enhance the quality of our services.